Shipping
Australia Shipping Rates
| Orders below $100 AUD | $15 standard shipping |
| Orders above $100 AUD |
FREE standard shipping |
| Subscription orders below $100 | $5 standard shipping |
| Subscription orders above $100 | FREE standard shipping |
| Express Shipping | $20 express shipping (AusPost Express) |
Although we will do our best to dispatch orders the same day they are placed or next business day, please allow up to 5 working days for processing as we have a high volume of orders at the moment. We will do our best to keep you updated if there are any delays.
All tracking information will be provided through our system directly to your email once your order has been dispatched.
Within Australia, we generally ship with Australia Post. In the Eastern States this is usually a next business day dispatch and delivery times are usually within 3 days in the eastern states, or up to 2 weeks if going to Western Australia. Risk and title in goods passes to the customer upon dispatch from our warehouse.
UK Shipping Rates
Please Note: We currently hold stock for our supplement and skincare range in the UK, so if all items in your order are available in the UK then your order will be shipped from there with the following rates:
| Orders below £50 GBP | £5 shipping (Royal Mail 48) |
| Orders above £50 GBP |
FREE shipping (Royal Mail 48) |
Please Note: Sometimes stock may run out for our supplements and skincare too, which will result in your order being shipped from Australia with the rates below. You will be able to see this on the checkout page.
All other items (food, merchandise and most bundles) will be sent from our warehouse in Australia, with the following shipping rates:
| Orders below £75 GBP | £15 standard shipping |
| Orders above £75 GBP | FREE standard shipping |
Please Note: Orders from Australia may incur customs and import duties upon arrival in the UK if they are at a value of £135 or more. We are unable to cover these charges, and customers are responsible for paying them.
All orders containing any product that is not available in the UK, are shipped from our Australian warehouse, meaning your whole order will be shipped from Australia if food products are added to your order.
Tracking details are provided via email once the parcel has been shipped.
Although we will do our best to dispatch orders the same day they are placed or next business day, please allow up to 3 working days for processing. Risk and title in goods passes to the customer upon dispatch from our warehouse.
EU Shipping Rates
Please Note: We currently hold stock for our supplement and skincare range in the UK, so if all items in your order are available in the UK then your order will be shipped from there with the following rates:
| Orders below €60 EUR | €15 EUR standard shipping |
| Orders above €60 EUR |
FREE standard shipping |
Sometimes stock may run out for our supplements and skincare too, which will result in your order being shipped from Australia with the rates below. You will be able to see this on the checkout page.
All other items (food, merchandise and most bundles) will be sent from our warehouse in Australia, with the following shipping rates:
| Orders below €85 EUR | €20 EUR standard shipping |
| Orders above €85 EUR | FREE standard shipping |
All orders containing any product that is not available in the UK, are shipped from our Australian warehouse, meaning your whole order will be shipped from Australia if food products are added to your order.
Please Note: some countries charge for commercial goods valued greater than a certain amount, and VAT and customs duties may be charged at the border of your country before your order is released to you. If you'd like to avoid this, please ensure that the total value of your order is no greater than that allowed under the tax threshold of your country, as we are not able to cover these costs.
Tracking details are provided via email once the parcel has been shipped.
Although we will do our best to dispatch orders the same day they are placed or next business day, please allow up to 3 working days for processing. Risk and title in goods passes to the customer upon dispatch from our warehouse.
International Customers
| Orders below $150 AUD | $25 shipping |
| Orders above $150 AUD |
FREE shipping |
| Subscription orders below $150 | $15 shipping |
| Subscription orders above $150 | FREE shipping |
Although we will do our best to dispatch orders the same day they are placed or next business day, please allow up to 5 working days for processing as we have a high volume of orders at the moment. We will do our best to keep you updated if there are any delays.
International orders are sent with Australia Post and end up with your standard national carrier. All tracking information will be provided through our system directly to your email. Risk and title in goods passes to the customer upon dispatch from our warehouse.
Please note that some countries charge for commercial goods valued greater than a certain amount, and VAT and customs duties may be charged at the border of your country before your order is released to you. If you'd like to avoid this, please ensure that the total value of your order is no greater than that allowed under the tax threshold of your country, as we are not able to cover these costs.
How do I track my shipments for orders from Australia?
Within Australia, we generally ship with Australia Post. In the Eastern States this is usually a next business day dispatch and delivery times are usually within 3 days in the eastern states, or up to 2 weeks if going to Western Australia. If you need express shipping please contact us directly (support@phycohealth.com). All shipping includes tracking numbers which are provided to you directly to the email that you provided with your order.
Our Customers are Global
The PhycoHealth team are so proud to be able to share our products with customers around the globe. This means that depending on where you are ordering from, we have set up a range of shipping methods to suit most parts of the world. Where we haven’t shipped to before we will do our best to get our products to you as fast as we can. If there is a problem with the destination that we haven’t foreseen we will be in touch with you as quickly as possible to resolve the issue. We guarantee a refund if there is a problem with shipping to your country or destination. Please contact us if you do not receive your goods and we will honour any unforeseen customs issues.